Service Executive Summit – 2016 2018-05-07T16:17:47+00:00

HTG Service Summit, Chicago

Agenda at a Glance

Monday, October 10th

Peer Group Meetings (Round 1 – Day 1 of 2)

Time Peer group Location
8:00am-5pm SEPG1 Salon III
8:00am-5pm SEPG2 Salon IV
8:00am-5pm SEPG5  Salon V
8:00am-5pm SEPG6 Conference Room II
7:00pm Hosted Dinners  Area Restaurants

Tuesday, October 11th

Peer Group Meetings (Round 1 – Day 2 of 2)

Time Peer group Location
8:00am-3:00pm SEPG1 Salon III
8:00am-3:00pm SEPG2 Salon IV
8:00am-3:00pm SEPG5  Salon V
8:00am-3:00pm SEPG6 Conference Room II
5:00-6:30pm Welcome Reception Near Salon Rooms

Wednesday, October 12th

Service Summit

Time Event Location
8:00am Welcome Salon III, IV, V
8:30am Keynote Speaker
9:50am 30 Sec. Vendor Commercials
10:00am Break
10:30am State of the Industry
11:15am Town Hall
11:45am Lunch
1:00pm Breakout Sessions

  • Service Department Finance Basics
  • Leading Your Service Department
1:45pm Break
2:00pm Breakout Sessions

  • Management & Metrics
  • Tips & Tools
2:45pm Break
3:15pm Breakout Sessions

  • Service Department Finance Basics
  • Management & Metrics
4:00pm Closing

Thursday, October 13th

Peer Group Meetings (Round 2 – Day 1 of 2)

Time Peer group Location
8:00am-5:00pm SEPG3 Salon IV
8:00am-5:00pm SEPG4  Salon V
8:00am-5:00pm SEPG7 Conference Room II
7:00pm Hosted Dinners  Area Restaurants

Friday, October 14th

Peer Group Meetings (Round 2 – Day 2 of 2)

Time Peer group Location
8:00am-midafternoon SEPG3 Salon IV
8:00am-midafternoon SEPG4  Salon V
8:00am-midafternoon SEPG7 Conference Room II

Hotel Info

Address:

Chicago Marriott SW at Burr Ridge
1200 Burr Ridge Parkway
Burr Ridge Illinois 60527
+1-630-986-4100

Hotel Map: