Service Summit Spring 2017 – US – Service Summit 2018-05-07T16:17:45+00:00

Service Summit, April 5th

Wednesday, April 5th | Service Summit

To review 2016’s Service Summit click here.
Time Event Speaker
8:30am-9:00am Welcome & Vendor Intros Israel Lang & Brad Schow
9:00am – 9:45am Keynote: Arlin Sorensen: Mind the Gaps

The world is changing quickly, and while managed services will continue to be core to serving clients well, it will only be a part of what has to be addressed in the future.  We’ll examine new areas of service opportunity and the landscape of the next few years for small businesses.

 Arlin Sorensen, CEO of HTG
9:45am-10:45am Industry Panel

Building on Arlin’s Keynote we will hear from other industry leaders.  We will leave ample time for you to ask questions

10:45am-11:15am Break
11:15am-12:15pm Breakout Session Round #1

Finance 101 (Recap) 201 Focus

  • A recap of Finance for Service basics.  Brad Schow will the lead the group through the next layer of finance

What Service needs to Know About Sales

  • A frank discussion on how to best manage the tension that often exists between Sales and Service lead by Joddey Hicks and Connie Arentson.
Brad Schow

Joddey Hicks & Connie Arentson

12:15pm-1:15pm Lunch
 1:15pm-2:15pm Breakout Session Round #2

Metrics with Ken Sponsler (Sea-Level)

  • What to measure and why it’s important

Project Management with Ben Arntson (ConnectWise)

  • Project management is a learned skill.  Come learn some PM basics and how to best leverage ConnectWise Manage to help.
Ken Sponsler with Sea-Level


Ben Arntson with ConnectWise

 2:15pm-2:30pm Break
2:30pm-3:30pm Breakout Session Round #3

Leadership & Team Building

  • Come hear some of HTG’s latest thoughts on how to lead better and build effective teams.

Delivering Service through Documentation

  • Join Luis Giraldo, VP, Product at IT Glue on delivering amazing service through documentation. As a critical component to stellar service delivery, promoting trust and transparency can increase client retention, remove “shoulder tapping”, and free minds within your organization. Luis will also discuss high-level IT Glue roadmap plans, as well as take questions on different standards and best practices attendees may want to engage in open conversation about.
 Israel Lang


Luis Giraldo

 3:30pm-4:30pm Service Executive Panel

  • One of our most popular sessions gets a sequel. Come learn from your peers.
4:30pm-4:45pm Wrap-up, Prizes and Surveys  Israel Lang & Brad Schow