Service Summit, April 5th

Wednesday, April 5th | Service Summit

To review 2016’s Service Summit click here.

Time	Event	Speaker
8:30am-9:00am	Welcome & Vendor Intros	Israel Lang & Brad Schow
9:00am – 9:45am	Keynote: Arlin Sorensen: Mind the Gaps The world is changing quickly, and while managed services will continue to be core to serving clients well, it will only be a part of what has to be addressed in the future. We’ll examine new areas of service opportunity and the landscape of the next few years for small businesses.	Arlin Sorensen, CEO of HTG
9:45am-10:45am	Industry Panel Building on Arlin’s Keynote we will hear from other industry leaders. We will leave ample time for you to ask questions
10:45am-11:15am	Break
11:15am-12:15pm	Breakout Session Round #1 Finance 101 (Recap) 201 Focus A recap of Finance for Service basics. Brad Schow will the lead the group through the next layer of finance What Service needs to Know About Sales A frank discussion on how to best manage the tension that often exists between Sales and Service lead by Joddey Hicks and Connie Arentson.	Brad Schow Joddey Hicks & Connie Arentson
12:15pm-1:15pm	Lunch
1:15pm-2:15pm	Breakout Session Round #2 Metrics with Ken Sponsler (Sea-Level) What to measure and why it’s important Project Management with Ben Arntson (ConnectWise) Project management is a learned skill. Come learn some PM basics and how to best leverage ConnectWise Manage to help.	Ken Sponsler with Sea-Level & Ben Arntson with ConnectWise
2:15pm-2:30pm	Break
2:30pm-3:30pm	Breakout Session Round #3 Leadership & Team Building Come hear some of HTG’s latest thoughts on how to lead better and build effective teams.	Israel Lang
3:30pm-4:30pm	Service Executive Panel One of our most popular sessions gets a sequel. Come learn from your peers.	Panel
4:30pm-4:45pm	Wrap-up, Prizes and Surveys	Israel Lang & Brad Schow