Expedition: Leadership 2018-05-07T16:18:00+00:00

Expedition: Leadership Blog

This blog provides posts from members of the HTG community including the HTG staff team, HTG vendor members, and HTG IT company members around topics of interest to leaders.

The Value of a Service Exec Peer Group: Three Members’ Perspectives

Since 2015 HTG has offered Peer Groups for Service Executives, with eight groups currently in North America and Europe and one group launching in the APAC region this winter.  These peer groups meet twice a [...]

By | October 4th, 2016|Tags: , , , |0 Comments

PIES: A Recipe for Replenishment

Arlin Sorensen, Rich Anderson, and I are certified LifePlan facilitators.  Part of the LifePlan process involves teaching people about the need to create a replenishment cycle. They walk with clients to examine their habits around [...]

By | September 22nd, 2016|Tags: , , , |0 Comments

Coach’s Corner: Are incentive systems unethical?

Dear Coach: I know of some MSP competitors that use incentive systems to encourage techs to help find new work at existing clients. I think it’s crazy and downright wrong to encourage people to push [...]

By | August 25th, 2016|Tags: , , , |0 Comments