Peer Power Blog

We are excited to announce that LabTech is supporting HTG as the sponsor for our upcoming Service Management Summit Webcast which will be happening live from the Heartland on August 16-17.  The event will be broadcast live by Varvid.  We have two days of great content focused on the people side of service management.  LabTech and ConnectWise are great companies that have created fantastic tools, and they add much value to those of us who depend on them to operate our company day in and day out. But at the end of the day, it is people that really make service delivery happen.  And these two companies (now three with Quosal) understand that reality and a... Continue reading

upcoming HTG events September 17-18, 2012 sales management roles, or are potential up-and-coming sales management leaders Brent Morris, Nathan Austin, Larry Hedin and Jonathan WarreyGPS controlled tractorsnetwork with vendors WILL NOTfocus on metrics and tweaking the use of PSA or other sales tools. That is not the design nor focus. So if you want to learn how to be more effective in using ConnectWise or another tool – this is not the event for you. There are plenty of other places you can gain that knowledge. We will be focused on leading a sales team well – the people skills and management needed to serve a team in a way that makes a difference.The other group that the sales management... Continue reading

This is the second post in a series that will cover the upcoming HTG events for the second half of 2012.  We are excited to be executing around a number of areas the HTG Advisory Council recommended as next steps to take HTG deeper into our member companies.  The first event - HTG Service Management Summit - happens August 16-17, 2012 and will occur in Omaha, Ne with a trip to the farm and HTG headquarters as part of the event. The purpose of this event is to provide folks who are currently in service management roles, or are potential up-and-coming service management leaders, the opportunity to hear from industry leaders around the topic of leading and managing people involved in service de... Continue reading

This is the first post in a series that will cover the upcoming HTG events for the second half of 2012.  We are excited to be executing around a number of areas the HTG Advisory Council recommended as next steps to take HTG deeper into our member companies.  The first event happens August 16-17, 2012 and will occur in Omaha, Ne with a trip to the farm and HTG headquarters as part of the event. The purpose of this event is to provide folks who are currently in service management roles, or are potential up-and-coming service management leaders, the opportunity to hear from industry leaders around the topic of leading and managing people involved in service delivery.  Tim Brewer, from Annitel ... Continue reading

What a week we just experienced at HTG Summit 2011 in Dallas.  I wanted to take a minute to let people know the magnitude of the event we just completed, and thank those who really are the stars.  HTG has a very small staff to serve our 250 members and over 50 vendor sponsors.  Three full time, one part time, an old guy, and some youngsters who we recruit for our events.  It is a lot of work and some very long days leading up to and during the event.  I want to highlight the team for you and give credit where credit is due. Scott Scrogin is Hercules in my book.  He carries the weight of the HTG program on his shoulders and makes it happen.  Scott manages to keep our members placed in the ri... Continue reading