Peer Power Blog
This blog is about the power of peers in the IT space. It is designed as a place to share things I have learned the past 24+ years running a business as well as meeting the growing demands of business owners we experience leading the Heartland Tech Groups - a peer group network for IT business owners.
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Upcoming HTG Events #1 - Service Management Summit
This is the first post in a series that will cover the upcoming HTG events for the second half of 2012. We are excited to be executing around a number of areas the HTG Advisory Council recommended as next steps to take HTG deeper into our member companies. The first event happens August 16-17, 2012 and will occur in Omaha, Ne with a trip to the farm and HTG headquarters as part of the event.
The purpose of this event is to provide folks who are currently in service management roles, or are potential up-and-coming service management leaders, the opportunity to hear from industry leaders around the topic of leading and managing people involved in service delivery. Tim Brewer, from Annitel in Australia, will keynote this event. He runs service and other components of a publicly traded company with over 250 staff doing $60M in revenue. Tim's roots are with a much smaller managed services company so he has been part of building Annitel through M&A and organic growth and will bring fantastic perspective to the event no matter what the size of your company today.
Other speakers will include Dr Larry Little from the Enrichment Center in Birmingham, who is the HTG resource for coaching and people skill development, along with Arlin Sorensen and other members of the Heartland Team. The experience will include the opportunity to experience the HTG/HTS/HTC offices on Arlin's farm and a ride in the GPS controlled equipment which is part of the solution set offered. It will be an event to remember. Registration will be limited so do not wait to get signed up as once the seats are full, there will be no more added.
This event WILL NOT focus on metrics and tweaking the use of PSA or RMM tools. That is not the design nor focus. So if you want to learn how to be more effective in using Kaseya, LabTech, Continuum, ConnectWise or another tool – this is not the event for you. There are plenty of other places you can gain that knowledge. We will be focused on leading a service delivery team well – the people skills and management needed to serve a team in a way that makes a difference.
The other group that the service management summit is NOT designed for is principals (except in the case where there are multiple owners and one of the principals serves to lead the service side of the organization). If you would typically attend the quarterly peer group meetings as the owner, or are part of the leadership track, this likely is not the event for you to attend.
Here are the details:
Event: HTG Service Management Summit
Dates: August 16-17, 2012
Location: Omaha, Ne and the techno-farm near Harlan, Iowa
Cost: $400 for first attendee, $250 for additional from the same company
Target Audience: Service management leaders or those who may become leaders in service delivery
Not Targeted: Company owners unless they are specifically tasked with service leadership
Focus of event: Leading and managing the people side of service delivery
Not focused on: Using and tweaking PSA or RMM tools for service delivery
Arrival into: Omaha’s Eppley Airport
Hotel: Holiday Inn Express at Ameristar in Council Bluffs Iowa
Transportation: Shuttle provided to hotel, bus provided to transport to farm
Departure: Do not schedule flights out of Omaha before 4 PM on Friday afternoon
Working Agenda: http://www.htgmembers.com/ServiceMgmtSummit2012.htm
Hotel Registration Link: http://www.holidayinn.com/hotels/us/en/council-bluffs/cbfrb/hoteldetail and enter the Group Code “HTG”.
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